FAQ's

FAQ
  • What are your opening hours?

9.30am - 5:00pm Monday, Tuesday, Thursday & Friday

9.30am - 1.00pm Wednesday
9:00am - 3:00pm Saturday

 

  • What is your return policy?

Items can only be returned or exchanged in pristine condition and when accompanied by a receipt. Earrings cannot be returned due to Hygiene regulations.

 

  • What forms of payment do you accept?

Cheque (identification may be required)
Cash
All major Credit/Debit cards (with the exception of American Express)

 

  • Can you resize my ring?

In most cases "Yes" - our in house jeweller can alter all rings which are possible to re-size. In some cases it is not possible or advisable to size a ring - you will be made aware of this when the ring is shown to our staff.

 

  • Can you repair my jewellery?

We offer a full Jewellery repair service, if it can't be done in-house, we have rolling Friday-Friday turnaround service.

 

  • Do you value jewellery?

Yes - Free verbal valuations, however we do not value items brought abroad or from internet sites other than our own.

 

  • Do you buy jewellery?

Yes, we buy, trade, exchange or sell on commission basis all types of jewellery, we also buy scrap items.

 

  • I have a stone, can you have it mounted?

Yes - we can use your stone(s) to make a into new ring, pendant or whatever you require. We can suggest and designs settings for you.

 

  • Do you sell loose Diamonds and Gemstones?

Yes - we can obtain on request within 7 days. From this range you can select your stone and have it set to your requirements

 

  • Are your Diamonds certified?

We supply both Certified and Non-Certified stones. Our staff can help and advise you on selecting a diamond, when to choose a Certified stone and when not to.

 

  • How should I clean my jewellery?

For a nominal charge we will professionally clean and polish your jewellery for you, however if you are cleaning it yourself then we would in most circumstances recommend hot water and liquid soap, some items will require scrubbing with a soft brush or rubbing with a soft cloth. Please note that some items of jewellery will require specialist treatment and normal cleaning processes may cause damage, we can advise you of this when you call. We sell an extensive range of cleaning products for all jewellery.

 

  • What is the difference between White Gold, Platinum and Palladium?

White Gold is a mixture or alloy of pure gold and other metals. To make white gold, the other metals used can be Rhodium, Palladium or Silver. The different carats or fineness of gold determines the amount of pure gold in the alloy. 9ct gold has 37.5% pure gold, 18ct has 75%. For this reason the natural colour of "white" gold is a whitish yellow. To achieve the shiny bright white finish the white gold alloy is plated with rhodium. As you wear the item this plating will wear thin, revealing the yellow colour of the pure gold in the alloy. For this reason white gold items will need to be re-plated on a regular basis, we can do this for you for a nominal charge.
Platinum is a white metal, the fineness used is 95% pure platinum, for this reason platinum jewellery will always stay white in colour although it will scratch and dull with wear. We can re-polish any platinum items for you, restoring them to their former highly polished state.
Palladium is a relatively new metal in jewellery terms. It has been used predominantly for wedding rings as a lower cost alternative to Platinum. It is a much lighter metal than Platinum, approximately half the weight and depending on current metal prices around 1/3 of the price. Like Platinum the fineness used is 95% thus it will always stay white, albeit a very slightly darker, duller colour than platinum. It is also very slightly softer than platinum meaning it will exhibit wear more quickly.

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